Technical Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • We offer a sixty–minute response warranty for every ticket or email that you submit to the support staff. We will speedily respond to all the standard queries and forward right away the case to our server administrators if any additional assistance is needed. If you make use of our Managed Services package, we’ll execute any of the included tasks at a time that has been agreed upon beforehand.

  • Top quality support service

  • A Top–Quality Customer Service

  • We’ll be online for you 24/7 to respond to any inquiries that you may have pertaining to our Control Panel or any of the apps that we have installed for you on the dedicated hosting server. If you also need help with server administration procedures, you can take a look at our Managed Services package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as installation and troubleshooting procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have equipped our Control Panel with an extensive knowledge base, which offers comprehensive explanations of all its features and functionalities. Furthermore, we have created exhaustive video tutorials that will further teach you how to carry out a given task or resolve a typically experienced problem. All the educational articles and the video tutorials are readily reachable from every section of the Control Panel via the Videos and Help buttons located in the upper right corner.