There are different ways to contact the hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you opt for is a ticketing system. It is the least complicated communication medium for a number of reasons. If no technical support staff member is available at the moment and they’re all busy, a telephone call may not be answered, but a ticket will always hit home. On top of that, you can copy/paste extensive bits of info without the need to worry about spelling errors, and in case a particular problem requires more time to be resolved or a number of responses need to be exchanged, all the info will be in the same location, so either party can always see the comments left by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they’re often separate from the web hosting platform, so if you need to provide information or to adhere to guidelines, you’ll need to use at least two separate systems and this number may increase in case you would like to manage multiple domains. In addition, lots of web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our cloud hosting is not separate from the web hosting account. It is an integral part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it at any time with only several clicks, without needing to log out of your hosting account. The ticketing system comes with a quick-search field, so you can trace virtually any ticket that you’ve already sent, in case you need it. On top of that, you can read knowledge base articles that belong to various problem categories, which you can select, so you can learn how to resolve a particular problem even before you actually post a ticket. The response time is no more than 1 hour, which means that you can receive quick assistance at any moment and if our customer service team recommends that you should do something within your hosting account, you can do it straight away without the need to sign out of the Hepsia Control Panel.